Forgotten Username and Password

RETRIEVING A LOST USERNAME/PASSWORD

If you forget your username and/or password, click the Forgot My Username/Password button.
The following popup dialog is displayed:

The system will prompt you to enter your email address and, optionally, your first name. When you click OK, the system will search for this information in the club’s membership database.

If one matching record is found, the username and a new temporary password is generated and sent to the email address on file. You will need to retrieve this information before you can log in, and the system will then give you the chance to change it.

If no match was found, or if multiple matches were found, the system cannot generate a new temporary password. If this happens, or if your email address is no longer valid, call a club or association officer or ClubExpress toll-free on (866) 457-2582 to have your password reset manually.